Our Subscribers have 90 days from time of initial order to cancel services online at http://www.CancelMyAlarm.com and return any provided equipment and supporting items to contractor to receive a refund under the following conditions:
(a) If no alarm signals were received, including "general alarm signals" by the monitoring center.
(b) Subscriber made a good faith effort to complete a DIY set-up with a free live over the phone technical support appointment.
(c) Subscriber provided a fully functioning and programmed alarm system for monitoring.
(d) If Monitored using a phone line, Subscriber provided a working local communications connection to the alarm transmitter.
(e) Subscriber has not received a insurance certificate from Contractor.
(f) Subscriber accepts replacement insurance if requesting contractor to reuse their existing internet or cellular transmitter.
If all these conditions are met, services are cancelled online at www.CancelMyAlarm.com and all provided equipment is returned in like new condition within 90 day of initial order, a full refund will be issued within 30 days upon request of Subscriber online at http://www.AlarmRefund.com.
If items (a) through (f) above are not met, the following deductions from the available refund may occur: (1) Central Station activation / set-up fees. (2) All Shipping fees. (3) A $35.00 per item equipment refurbishing and re-certification fee, plus 25% of the purchase or lease set-up fee per piece of equipment returned. (4) Non-prorated monthly fees for leased equipment until returned.(5) Fees for any Technical Support Provided.
If items (a) through (f) above are met, a full refund shall be issued to the Subscriber upon request and a $100.00 Easy Switch Guarantee payment will be added.